Assured Exchange Program

Because
Love shouldn't
come with risk.

You shopped with your heart. We honour that — with an exchange promise that's as genuine as your intention to buy.

Read our promise
A note from us to you

We know you didn't add that piece to your cart casually. You imagined it. You pictured yourself wearing it — maybe to a special occasion, maybe just to feel good on an ordinary day. You ordered it with love and pure intention.

And yet — sometimes the fit doesn't fall the way you imagined. Sometimes the fabric feels different against your skin than it looked on screen. Sometimes you simply hold it in your hands and your heart says something else.

Most brands stop here. They hand you a policy page and wish you luck.

We don't believe in that. We believe the moment you open that package is sacred — and it should feel right. So if it doesn't, we want to make it right. No guilt. No friction. No judgment. Just an exchange that treats you the way you deserved to be treated from the very start.

— With care, Your Brand Family
Three steps.
Zero stress.
01
📦
Keep it original

Ensure the garment is in its original, unworn condition — tags intact, fabric unaltered. That's all we ask of you.

02
📞
Reach out to us

Contact our exchange team within 7 days of delivery. One message is all it takes — we'll handle the rest from there.

03
Receive your new piece

Your exchange is processed swiftly. The right size, the right article — delivered back to you with the same love it left us with.

What you get
🤝
No questions asked

Our executives will never interrogate your reason. We'll only ask one gentle question — purely to serve you better next time.

7-Day Exchange Window

From the day your order arrives, you have a full 7 days to request an exchange. No countdown anxiety. No rushing.

💚
Zero Exchange Fee

While many brands charge ₹100–₹200 just to process an exchange, we charge absolutely nothing. Because your trust is priceless.

📐
Size? Sorted instantly

Wrong size? We'll dispatch the right one without a second thought. No complicated return flows, no delays.

🔄
Article Exchange Too

Want to swap the style entirely? You can exchange for a different article. Any balance due is settled simply — no hidden steps.

💬
We listen, we grow

Your feedback shapes our future collections. Every exchange teaches us something — and makes the next piece better for you.

Whatever the reason,
we're with you.
📏
Size doesn't fit
Too snug or too loose — we'll send the perfect size. Simple as that.
Free Exchange
🧵
Fabric feels different
Screens don't always capture texture. If it didn't feel right, exchange it.
Free Exchange
💫
Change of heart
You changed your mind. It happens — and it's completely okay with us.
Free Exchange
🔄
Want a different article
Swap to a completely different style — any price difference is settled easily.
Easy Swap
✂️
Fit isn't flattering
The cut didn't do you justice. Let's find something that does.
Free Exchange
Our commitment

₹0 Exchange
Fee. Always.

We don't believe you should pay to fix something that was never your mistake. You bought with the best intention — and that intention deserves to be honoured, not charged for.

We've answered
the common ones.
How do I initiate an exchange?
Simply reach out to our team via WhatsApp, email, or the contact page within 7 days of delivery. Share your order number and we'll guide you through the rest — it takes minutes.
Will your executive question me about the reason?
Absolutely not. Our team is trained to assist, not interrogate. We'll ask one simple question about your experience — purely to improve our quality for you and future customers.
What if I want a completely different product?
You can exchange for any other article. If the new piece costs more, you simply pay the difference. If it costs less, we'll sort the balance. No complications, no hidden fees.
Is there any charge for the exchange?
Zero. Nil. Nothing. We don't believe in exchange fees. You trusted us with your purchase — the least we can do is honour that trust without charging you for it.
What condition should the garment be in?
The garment should be in its original, unworn condition with tags still attached. As long as it's been treated with the same care it was sent with, your exchange is assured.

Ready to shop
with full confidence?

Every piece you love comes backed by our Assured Exchange Promise. Buy freely, knowing we're with you every step of the way.