Refund
Policy

Last Updated — April 2025

We believe in full transparency. Please read our refund policy carefully before placing your order so you know exactly what to expect.

1. No Cash Refunds

As a policy, Peggy does not issue cash refunds on any orders. If you are eligible for a return, your request will be processed as an exchange for another item of equivalent value from our current collection. Please refer to our Return & Exchange Policy for full eligibility details.

2. Exception — Defective, Damaged, or Incorrect Items

In the rare event that you receive an item that is:

• Significantly damaged during transit
• Materially defective due to a manufacturing fault
• Incorrect — a different item than what was ordered

Please contact us within 48 hours of delivery with clear photographs of the item and its packaging. We will review the claim and, upon verification, provide an appropriate resolution which may include a replacement item or store credit, at our discretion.

3. Prepaid Orders — Cancelled Before Dispatch

If you have placed a prepaid order and we are unable to fulfil it due to stock unavailability or any error on our part, a full refund will be initiated to your original payment method within 7–10 business days. You will be notified immediately in such cases.

4. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• Change of mind after dispatch
• Incorrect size or colour selected by the customer at the time of ordering
• Sale items, custom orders, or size-customised pieces
• Items returned without prior intimation or approval from Peggy
• Items returned outside the 7-day exchange window
• Damage caused by the customer after delivery

5. Payment Gateway Disputes

If you have been charged incorrectly or face any payment-related issue, please reach out to us directly at Peggyindia652@gmail.com before initiating a chargeback or dispute with your bank or payment provider. We are committed to resolving payment issues quickly and fairly.