Return &
Exchange
Policy

Last Updated — April 2025

At Peggy, we stand by the quality of everything we put out. We want you to love what you receive — and if something isn't right, we're here to help. Please read this policy carefully before raising a request.

1. Exchange Window

We accept exchange requests raised within 7 days of the delivery date. Requests raised after this period will not be entertained under any circumstances. The date of delivery is determined by the tracking information provided by our courier partner.

2. No-Questions-Asked Exchange

3. Eligibility Conditions

To qualify for an exchange, the item must meet all of the following conditions without exception:

• Item must be unused — not worn, tried on outdoors, or used in any capacity
• Item must be unwashed — not laundered, spot-cleaned, or treated in any way
• Item must be in its original condition — no alterations, damage, stains, or odour
• All original tags must be intact and attached to the garment
• Item must be in its original packaging
• Exchange request must be raised within 7 days of delivery

Items that do not meet all of the above conditions will not be accepted for exchange and will be returned to the customer at their cost.

4. Non-Exchangeable Items

The following items are strictly not eligible for exchange under any circumstances:

• Items purchased during a sale, discount, or promotional offer
• Custom-made, stitched-to-order, or size-customised pieces
• Items that have been worn, washed, or altered post-delivery
• Items returned without original tags or packaging
• Items where the exchange request is raised after the 7-day window

5. How to Raise an Exchange Request

6. Exchange Shipping Cost

Return shipping costs for exchanges are to be borne by the customer, unless the exchange is being raised due to a manufacturing defect or an error on our part. In such cases, Peggy will cover the return shipping.